No PayPal Payment Email Received and No Payment in
Account
If the status of a payment in your My eBay is PayPal payment Pending, you have not received a
payment notification email from PayPal and the payment is not showing in your
PayPal account, then the payment email address you used in the eBay listing is not associated with your PayPal account
and is not an email address that you
currently control.
What to Do
You first need to find out what email address the payment has been
made to.
Open the transaction details in your my eBay. Click the Sell Similar or Relist button (don't worry - you are not going to send the item
live).
Then scroll down to the Decide
how you'd like to be paid section and check the payment email address there.
Close the window, or press page back on the browser when you've
taken a note of the email address.
What to Do if
the Domain Name is Correct
If you made a typo in your email address, but got the domain name
correct, you could try signing up to that email provider with the typo email
address.
So for example if your PayPal email payment address is bob@isp.com but you
entered the email address bub@isp.com, see if you can sign up to the email
address bub@isp.com
If you can sign up to that email address, you can have
up to 8 email addresses attached to your PayPal account, so just add that email
address.
Please refer to this PayPal Guide to see how to add an
email address to your PayPal account:
PayPal
Payment Email Received But No Payment in Account
The payment will then automatically show in your
account.
Nice.
What to Do if
You Can’t Add the email to Your PayPal Account
If you made a typo in
the domain name, or you can’t add the address as above, you will need to ask
the buyer to cancel the transaction in their PayPal account. Because the email
address the payment was sent to is not associated with a PayPal account, it
will remain Unclaimed for 30 days,
but there will be a Cancel button
next to it in the buyer’s PayPal account.
The payment will be returned to their funding source (credit card
if paid that way, otherwise to their PayPal balance). Card payments can take up
to 30 days to be returned to the card account but it usually takes about 7
days.
If the buyer does nothing, the payment will be automatically
returned in 30 days.
Once the buyer has cancelled the
transaction, you can send them a Manual Invoice
for an eBay Item direct from your
PayPal account. You will need the buyer’s PayPal email address to do this.
Please see this comprehensive Guide for instructions of how to send the buyer a
manual invoice and associate it with the eBay Item Number. This will mean that
the payment the buyer makes is eligible for Buyer Protection:
I suggest you insert the optional eBay Item URL when generating
the Money Request.
When you next list an item, make
sure that the payment email address you use is one that is confirmed in your
PayPal account.