PayPal Payment Email Received But No
Payment in Account
If you’ve received a PayPal payment email
notification and your My eBay shows the payment status as Pending, but when you
log into your PayPal account there is no record in the transaction history of
receiving the payment, then the PayPal payment email address you used on the
eBay listing form is not associated with your PayPal account. This could be
because you’ve used an old email address, or you’ve used your eBay registered
email (if your eBay and PayPal email addresses are different).
What to Do
Because you have received the payment
notification email, the payment has been sent to an email address that is valid
and which you control (otherwise you would not have received the email).
You can have up to 8 email addresses
attached to your PayPal account, so just add that email address
Login to your PayPal account
Click the edit profile hyperlink
Select
Email under Account information
Click the Add button
Enter the email address which received the
payment notification email and
click the Save button.
Your email address will now have been
added to your PayPal account. You do not need to make the new email address the
Primary one.
PayPal will send you an email message to
confirm the email address, so go to your email client browser / application and
click the Click here to confirm your additional email address link in the
email. Then enter your PayPal password when prompted (but check the URL starts https://www.paypal.com/uk)
If you cannot see the link in the email,
make sure that images are displayed in your email client and that the display
format is HTML, not plain text.
OR copy
the confirmation number displayed in the email (highlight CTRL + C).
Login to your PayPal account.
Click the ‘To Do’ list on the Overview Screen (at the right hand side):
Press the Click here if a
link does not appear in the email link in Step 2
Paste (CTRL + V) the confirmation number
into the box.
Then click the confirm button.
The payment will then automatically show
in your account.
Nice.
When you next list an item, make sure that
the payment email address you put here:
is one that is confirmed in your PayPal account.