To create a new E-mail and Internet Access Dial-up account for your home or office PC/Mac, simply complete the form below and click on the 'send form' button, providing the e-mail address you have requested has not already been taken your details will be accepted and your account automatically set up, if the e-mail address you require has already been taken you will be asked to register another. There is no limit as to the number of NEI Dial-up Accounts/E-mail Addresses you can have.

Although your account allowing you to access both the Internet and E-mail is instantly available for use, your mailbox will take a little longer but usually within 24 hours and we will confirm this with you as soon as we have it arranged.

Your E-mail address will take the form of user@nei.co.uk where user is a name or names of your choice. Spaces are not allowed between two names, also for simplicity's sake it is better that you use lower case particularly when giving your e-mail address over the phone, furthermore some networks are case sensitive, usually using lower case only, which is why John Doe becomes johndoe and not JohnDoe. Therefore if you wish to use two or more names as your user name they should be written as shown in the examples below, the total number of characters (including dashes and dots) of your user name before the '@' symbol should not exceed 15 otherwise your e-mail address will be rejected:

• johndoe
• john_doe
• john-doe
• john.doe

Your full e-mail address is also your login name to access our network, you will also require a password which should be something easily remembered but not so easy that others will be able to guess what it is.

When you click on the 'send form' button a new page will open in your browser showing the results of your submission, to get back to this page simply click the 'Back' button in the top left corner of your browser.

Once your details have been accepted you have to set up a new dial-up and e-mail account on your computer using the following information, if you need help in doing this click here for Windows 95/98 instructions.

• You must ensure that the TCP/IP protocol is installed on your computer to enable it to communicate with the internet.You must also have a Dial-up Adapter.
  If you are reading this page on your computer then you already have these facillities installed. If you are using someone else'e computer and are not sure check your system to make sure these programs are installed.
• Dial-up Telephone Number: 0845 638 9878
  (all calls at BT Local rates)
• Your username and password.
• POP 3 Mail Server: mail.nei.co.uk
• SMTP Mail Server: mail.nei.co.uk
• Enable software compression – ticked, other options should not be selected.
• ‘TCP/IP’ should be the only allowed network protocol
• If you have to specify TCP/IP settings, they are:
  Primary DNS: 194.164.2.10,
  Secondary DNS: 194.164.2.11.
• Wins servers should be left at zero.
• IP header compression and use default gateway should be ticked.

Support is provided by email only for non-NEI Clients.

NEI's Free E-mail & Internet Access Dial-up Accounts are only available to UK based companies/residents.

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