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HOW TO ORDER

Please write, telephone or e-mail to place an order or ask advice. We will answer telephone calls in person when we are in the workshop. If we are not available, please leave your name, address and telephone number, along with your enquiry, on our answerphone. We will send your order, return your call, or reply by mail as soon as possible. Sylvia and Bill Hornsby.

To order please give us a call on:
Telephone:
International:
(01227) 454605
+44 1227 454605

Alternatively you can e-mail your order to us at:
E-mail:
sylvia@thehornsbys.plus.com

or click here to download and print an order form (Word Document 79KB). Completed order forms can be sent to:
Address:
 
 
 
 
D.J. Hornsby,
25, Manwood Avenue,
Canterbury,
Kent. CT2 7AH.
Please take a moment to read the information below before ordering. We look forward to hearing from you.
 


IMPORTANT INFORMATION

PRICES AND SIZES
 
We are no longer VAT registered. Prices shown in the catalogue and on the web site apply to all customers, in the U.K. and overseas; There will be no VAT reduction for overseas customers.
 
Prices may change without notice. Prices charged will be those ruling at the date of dispatch.
 
Sizes and weights given in the catalogue and on the web site are approximate.
 
Illustrations shown are not actual size. Where dimensions are important please check with us before ordering.

 
POSTAGE AND PACKAGING CHARGES
 
Please note that postage and packing is now charged on ALL packages.
 
Except for Beginners Kits, prices in the catalogue or on the web page are exclusive of postage and packaging. In order to be as fair as possible to everyone, each package is treated individually. The total charge is made up of postage at cost, with a contribution towards the cost of packaging.
 
For inland services we usually use First Class Service for packages up to about 1250g and Parcelforce for packages above that weight.
 
For overseas service we usually use Air Mail service - Printed Paper or Small Packet for smaller, lower value items and insured Parcelforce Standard for larger more expensive items. Surface mail is available and is very economical, especially for books, but is not insured and items are sent at your own risk.
 

PLEASE CHECK YOUR ORDER
 
When ordering please check, and check again, that you have made clear exactly what it is you require. If you have any doubts please telephone and we will do our best to help. For example, 'DMC 50' could mean:.
 
a)
b)
c)
DMC Cordonnet 50 in white or ecru.
DMC Retors d'Alsace 50 in white, ecru or black.
DMC Brilliante 50 in white, ecru, black and a range of over 200 colours
 
The chances are fairly remote that we will guess correctly the thread you actually intended!!

METHODS OF PAYMENT
 
Sending payment with your order:
 
Payment may be made in Sterling by:
 
a)
b)
Open cheque drawn on a U.K. bank (Please see instructions below on how to order using an open cheque).
Switch, Visa, Delta, Mastercard, Eurocard, or JCB card.
 
If you wish to pay by card please make sure the following card details are filled in or your order from:
 
a)
b)
c)
d)
e)
f)
g)
Type of card.
Card number in full.
Valid from/issue date.
Expiry date.
Issue number (if it has one).
Name and address in which the card is registered.
The 3 digit security code found on the signature strip located on the reverse of the card. If the number shown is longer than 3 digits in length, it is only the last three digits that are required.
 
Please do not post cash, either as notes or as coins.
 
When sending payment with your order please note that the cost of postage, and a contribution toward packaging, will be added onto your order total once calculated. This will be detailed on your receipt.

Sending payment on receipt of an invoice:
 
If you do not wish to send payment with your order, we will happily send you an invoice along with your goods (If your order is large, please call us before placing your order).
 
Payment may be made in Sterling by:
 
a)
b)
c)
d)
e)
Cheque or draft drawn on a U.K. bank.
Direct Credit Transfer to our bank (details are shown on your invoice).
International Money Order.
Postal Order.
Switch, Visa, Delta, Mastercard, Eurocard, or JCB card.
 
If you wish to pay by card please telephone, post or fax your card details to us, remembering to give the:
 
a)
b)
c)
d)
e)
f)
g)
Type of card.
Card number in full.
Valid from/issue date.
Expiry date.
Issue number (if it has one).
Name and address in which the card is registered.
The 3 digit security code found on the signature strip located on the reverse of the card. If the number shown is longer than 3 digits in length, it is only the last three digits that are required.
 
Please do not post cash, either as notes or as coins.
 
ALWAYS quote the invoice number when sending payment or making an enquiry.
 
If a receipt is required, please enclose a stamped addressed envelope when sending payment.
 
Please settle all accounts in full on receipt of invoice. Overdue accounts may be surcharged at the rate of 1½% per month or part of a month, and any discount allowed may be forfeited. If any outstanding balance is shown on your invoice please remit promptly.
 
Legal title of the goods will not pass to the buyer until payment has been made in full.

HOW TO ORDER USING AN OPEN CHEQUE
 
1. Fill out an order form, making sure you have given your name, address and telephone number and have listed, in full detail, the items you require and their prices. Include the ordering code, or book code, which is shown in the left margin of the catalogue or web page. This helps to prevent errors where, for example, several books have the same title. Please make sure you print clearly.
 
2. To establish the value of your 'open cheque':
 
  a)
b)
 
c) 
Determine the total cost of the items you have chosen.
Add £2.50, which is an allowance for an average weight parcel (We will establish the actual cost of stamps and your contribution towards the cost of packaging.).
Round up your new total to the nearest £10.00 above (e.g: £3.50 total gives a limit 'Not to exceed £10.00'; £18.50 total gives a limit 'Not to exceed £20.00').
 
3. Complete your cheque as follows:
 
  a)
b)
c)
d)
Fill in today's date.
Make the cheque payable to D.J. Hornsby.
Sign the cheque.
Beneath your signature, write the limit of your cheque (e.g. 'Not to exceed £40.00').
 
4. Do not complete the words and figures section of your cheque. We will do this, within the limit you have set, and notify you on your invoice of the exact amount.

CARRIAGE
 
Goods will usually be sent within 3 working days of receipt of order and payment, but please allow 14 working days for delivery inland.
 
If you have not received your order within three weeks please contact us.