Hotel Services  

 

QUALITY STANDARDS REPORT
(Applicable from 1 August 1999)


ESTABLISHMENT DETAILS
Glendevon Hotel

SIDMOUTH

Number:

Visit Date:

Visit by:

Host:

105756

30/07/00

R Stirling
Gerry and Kate Corr


RATING ACHIEVED = 4

INSPECTOR’S OBSERVATIONS

GENERAL SUMMARY

The Glendevon Hotel offers guests comfortable accommodation, in a friendly relaxed atmosphere. The exterior of the property is a mass of colour, with all the planters and hanging baskets which creates a very good first impression. This certainly is continued in the public areas, while the friendly, efficient service provided by the Corrs, compliments the whole. Both dinner and breakfast were thoroughly enjoyable, another of Glendevon’s major strengths. A rating of Four Diamonds will be recommended, which fairly reflects the overall quality at the hotel.

CLEANLINESS

Considered to be of paramount importance within the Quality Standards, cleanliness at Glendevon Hotel was overall a major strength. Congratulations must be given to the housekeeping staff for the dedication to their duties. All areas received thorough attention to detail, carpets were thoroughly vacuumed and all flat surfaces, well polished.

HOSPITALITY

Also a strength, hospitality was warm and relaxed. The genuinely friendly and welcoming greeting that I received on arrival was indicative of the standards of hospitality throughout my stay. On every occasion, the Corrs made efforts to interact with guests, helping to create a relaxed atmosphere. Their local knowledge also was most helpful.

SERVICE

Service was quietly efficient and perfectly pitched for the hotel’s mainly leisure guests. On arrival, after a long drive or busy day, the escort to the room and help with my luggage was most helpful. During both the evening meal and at breakfast, service was prompt and attentive at all times. When checking out, it was pleasing that the bill was ready, accurately compiled and professionally presented.

FOOD QUALITY

Dinner was an enjoyable experience, with the good use of fresh, local ingredients. Best described as honest, straight-forward, home-cooking, meals are perfectly pitched for the hotel’s mainly leisure clientele. At breakfast, the starter selection was very acceptable, and the hot items were served freshly cooked, piping hot and free from excessive grease, providing a substantial start to the day.

BEDROOMS

Bedrooms vary in size, but each is very comfortable and well presented. The beds are of very good quality, as is the bedding. Furniture varies, from very good quality in the larger, front facing rooms, to a little more functional in the others. The emulsioned ‘wood-chip’ is well maintained and practical, though does little to enhance the overall feel of quality in the rooms.

BATHROOMS

Shower rooms generally provide ample space for freedom of movement. The decor is straight forward and practical as are the fixtures and fittings. Towels are sound and the provision of wrapped toiletries, enhances guests’ comfort.

PUBLIC AREAS

Public areas are attractively presented and well maintained, creating a pleasing first impression. The dining room is cosy, the staggering of breakfast allowing all guests to be accommodated. Deep cushioned sofas and armchairs provide a comfortable place for guests after a busy day exploring the many attractions the area has to offer.

 

 
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