Full Name: Wayne Paul Kröncke
Address: Whelford, Glos. UK
Telephone: 012.8-57 1-10.46 Mobile Phone: 07.71 5.56 92.73
E-Mail: wayne @ gladius. screaming. net or kronckew @ yahoo. com
Date of Birth: August 19xx Sex: Male Status: Married
Availability: Immediate
Nationality: United States of America, have 'Indefinite leave to remain' in UK & do not need work permit
Honest, dedicated & hard worker and am flexible as to work hours – Pro-active results oriented individual. I am a quick learner & stubborn problem solver, as well as being concerned about security. Love to help people & get a buzz out of fixing their problems or showing them how to do something they did not know before...all while keeping within time & budget constraints.
Education
Aug 1964 to Jun 1968 State University of NY, Ft. Schuyler, NY, USA
Examinations and Qualifications
June 1968 Bachelor of Engineering degree (Grad. with Honors)
1987 Ashton-Tate Cert. dBase Trainer
August 1998 MCP - Win98 September 2000 MCP - Win2000
Misc other computer courses passed.
Progr. Languages: FoxPro, dBase, BASIC, FORTRAN IV, Clipper, Pascal.
Op. Systems: Windows 98, 2000 pro. Adv. Server & SBS, Windows XP Pro, Win NT w/s & Server, UNIX/XENIX, Novell 3 & 4.x
DBMS: dBase, MSSQL 7 & 2000 (inst. & admin),
Other: Crystal Reports, HEAT Helpdesk & GoldMine CRM, ACT, MS Exch. 5.5 & 2k – Licensed 3rd Assistant Engineer
Employment History
Present: Cable & Wireless, Internet Operations Dept. : Windmill Hill, Swindon, Wilts.
Position: Applications Support Analyst
Supporting a few thousand client servers mostly, NT4, Windows 2000 & 2003 server, and unix based, installed on C&W site, monitoring server operations, ensuring backups are completed satisfactorily, providing 24/7 cover as well as accomplishing special projects to update client software, etc. also direct HP & Solaris engr. resident on shift. Using Siebel Helpdesk software and in communication with worldwide helpdesk analysts, acknowledge calls assigned to our team and ensure they are acted on & resolved to clients satisfaction within agreed SLA's.
Oct. 2003-Apr. 2004 : Swindon-Marlborough NHS Trust IT Helpdesk, Lancaster House, Edison Rd. Swindon, UK 01793-605858
Position:Helpdesk Analyst (Contract)
Currently supporting over 3000 desktop/laptop users, WinNT and 2000 Servers, MS Office systems, and bespoke NHS systems, MEDWAY & CRESCENDO, as well as normal domain security administration, setting up & resetting user accounts, msexchange admin, etc.
March 2002 to Feb 2003 Exedos Computer Services, 1GB Shaftsbury Centre, Swindon, Wilts
Position: Technical Manager
Manage small technical dept. for Network/IT Support Company, supplying on-site support for a variety of small to large companies, Windows NT, 2000 Server & Workstations, MS Office products, MS Exchange, LAN, WAN, VPN, Internet Connectivity, etc. also supplying Hardware, repairs and maintenance as part of a total support solution. Also managed internal company systems, servers, workstations, backups, security systems & connectivity. Liaised with equipment providers for warrantee repairs and services.
Apr 1996 to Dec 2001 FrontRange Solutions, 100 Longwater Ave., Green Park, Reading, Berks., RG2 6GP, UK. 0118-938-7300
Starting
Position: Help Desk Analyst
Leaving
Position: Sr. IT Support Engr.
Team leader for 3-man Internal IT support group, Set up & supported h/w & s/w installations for 120+ Win2k & Win98 desktop & laptop users in UK & French, German, Italian offices. Set up & acted as Network & Systems Administrator for 13 WinNT & Win2k Servers, Exchange 5.5 email system, Raptor firewall, Cisco routers, VPN, WAN to US Offices, etc on 10/100/2GHZ TCP/IP network.
Worked as Liaison for suppliers and maint. contractors. Assisted IT Manager in daily operations of the IT Dept. and acted as his holiday relief. Issued monthly statistics & departmental reports. Performed programming & maint. Of INDEX telephone & Voicemail systems. Administered & used our HEAT help desk software for internal call logging as well as our internal GoldMine CRM installation.
Security admin. for network, set up & maintaining user login profiles & password policies, as well as insuring a proper ongoing tape backup (Veritas & ArcServe). Maintained the Anti-virus program for all servers, email systems and end-users. (We were NOT affected by sircam, nimda, etc) We were a MS Solutions provider & used MS Office & IIS, Proxy software internally (also supported by my section). Voted 'Employee of the year' in 1999. Assisted IT Manager in evaluation & assessment of the team members and in preparation of departmental budget, establishment of SLA's with end-user departments.
Jan 1995 to Dec 1995 M. AL-Mojil, Dammam, Saudi Arabia.
Position: Systems Administrator
Systems Administrator for 50 user Novell 4.1 & win3.1/win95 network. Responsible for server & workstation setup & maintenance for Cost Control & Engineering groups as well as security and reporting functions. Also liaison with suppliers and maintenance Dept. Company was a heavy construction contractor. Project managed the programming of cost control database and reporting systems for group in Visual FoxPro. Had team of 1 programmer & 2 clerks working for me.
Jan 1987 to Jan 1995 Dr. DOS Ltd./Wilson Hughes Ltd., Swindon, Wilts., UK.
Position: Branch Technical Manager / Technical Director
Managed pre/post sales & end-user h/w & s/w installation, maintenance & support for SCO Unix, DOS, Novell 3& 4.x systems. Supported internal systems, coordinated & supervised equipment suppliers, maintenance contractors, etc. on projects. Oversaw training centre setup for scheduled classes. Assisted in facilities management for office, evaluation of existing and selection of new employees. Maintained customer database & mailing systems (My Business partner & I programmed 'SaleTrack' & 'MailTrack', one of the early CRM & Royal mail approved mail sorting programs)
Jun 1980 to Jan 1987 ARAMCO, Dhahran, Saudi Arabia,
Position: Engr. Dept MIS Team Leader / Sr. Project Engr.
Team leader for small (2 programmers) providing MIS support services for entire Project Management team, 600+ workstations/terminals. Coordinated all IT equipment purchasing & budgeting for department, consolidated monthly performance and scheduling reports from project managers into executive summaries, coordinated and summarized employee performance appraisals
Jun 1977 to Jun 1980 ICI Americas, Wilmington, Delaware, USA.
Position: Construction Manager
Sep 1973 to May 1977 Scientific Design Co., New York, USA.
Position: Project Engineer./Contracts Administrator
Jun 1968 to Jun 1973 U.S. Coast Guard, Washington, DC, US Coast Guard
Highest Rank: Lieutenant Commander
Interests
Computers, surfing the internet, dogs, history & archaeology, Fantasy, sci-fi & historical fiction, Movies, Gadgets.
