Delivery
We pride ourselves on offering a fast and efficient service.
We will contact you as soon as possible (and in all cases within 30 days) to advise you of
any delays.
Part Orders
If any items you order are not in stock, we will email you to keep you informed, and
proceed with the rest of the order.
Privacy
We will not disclose your personal details to any other companies.
Security
Credit card details are not passed on to us. If Paypal is used then the terms and conditions can be found on their site.
Prices
We will contact you if the price of an item has changed and your order will cost more
than you were informed at time of ordering.
Returns and Cancellations Policy
At Gregson Knives we want you to be delighted every time you shop with us. Occasionally though, we know you want to return items, so below is our return policy.
Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase you can return it to us in its original condition, within 30 days, and we will issue a full issue a full refund for the price you paid for the item.
The law gives you seven working days to change your mind and cancel an order.
If you choose to do this, you must notify us within this period by letter, fax or
email.
The goods must be in original condition.
You are responsible for the cost of returning the goods (unless they are faulty) and
ensuring the safe return of the goods. For your protection we recommend you use a recorded
delivery service.
If goods are faulty
You can always return items if they are defective. Please see "To return an item" below for details of how to return defective items to us.
In the unlikely event that received goods are faulty, we will provide a replacement at
no cost to you.
To return an item
To return an item please send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item.
Pete Haseler
Gregson Knives
21 Station Road
Studley
Warwickshire
B80 7HR
United Kingdom
For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights.
Problems, Questions, Suggestions?
If you have any questions regarding this order, please contact us via:
Phone: +44(0) 1527 853304
Fax: +44(0) 1527 853688
|