Compliments & Complaints

I hope that you are happy with the service I provide to you and your family.  If you are happy it would be nice if you could take the time and write down what you like about it so that I can show new parents when they come to visit.  It will also be available to show OFSTED inspectors when they make their inspections.

 But if you find that for any reason you are unhappy with the service I provide as a child carer, I would gratefully appreciate if you could approach me about it.  I could then try to rectify anything that you have mentioned.  But if for any reason you feel that you cannot, you can contact OFSTED. There address is:

 www.ofsted.gov.uk

 Ofsted Complaints
Ofsted Early Years S.E. Region
1st and 2nd floors
Dukes Court
Duke Street
Woking
GU21 5EP

The national Childminding Association (NCMA) also runs a FREE phone advice line where your call is taken in the strictest of confidence.

Tel: 0800 169 86