At North West Leicestershire Citizens Advice Bureau we can give you

free, confidential, impartial and independent advice and information on a wide range of subjects.

We can work with you to sort out any debt worries and claim the benefits you may be entitled to. We can help with housing and employment problems, or deal with queries about consumer or tax issues. We can advise on legal matters, answer questions about immigration, and we have lots of experience on family and personal matters too. For further information on any of these topics select the Advice option from the menu on the left.

We are a charity dependent on a workforce of paid staff and trained volunteers. Our main funding comes from North West Leicestershire District Council and for money advice from Leicestershire County Council.

We speak up for change in social policies; from our clients' experiences we can see where services and policies are failing.

We are a member of Citizens Advice, which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in the bureau.

Aims and principles :

The Citizens Advice Bureau Service aims to

• ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively

       and equally

• to exercise a responsible influence on the development of social policies and services, both locally and nationally. We are an independent service providing free, confidential and impartial advice to everybody regardless of race, sex, disability or sexuality.