If you are unsure about your consumer rights, at North West Leicestershire Citizens Advice Bureau we can advise you and help you to decide what to do next.

We can also give you practical help by negotiating with shops and traders, help you to write letters, phone or fax companies on your behalf, help you with forms, help you with small claims procedures at the county court.

You might also find it useful to contact

• Consumer Direct on Telephone Number 08454 04 05 06 or CONSUMER DIRECT website

For further information you may wish to visit the CAB ADVICE GUIDEwebsite.

Return to our advice page for details of how you can obtain further advice and information.