RoTexCo      

CONSULTANTS                      

Field Carpet Complaints Inspection, Evaluation & Arbitration

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01422 370849

07785 220300

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RoTexCo offers a complete field complaints investigation and arbitration service in the Yorkshire and Lancashire areas.

Paul Rogan says,' with over 30 years experience in the carpet and carpet yarns industries, there are few installations or difficulties which I have not encountered on a number of occasions, in almost all locations. I am technically experienced in every type of soft floorcovering; synthetic or natural fibres, domestic or contract including playing surfaces and transportation carpet.'

As an independent inspector and holder of public office, parties can be assured I will deal fairly and impartially with a goal to offer a conclusion which is agreeable to both end user and supplier.

The Investigation Service

Most field complaints are dealt with successfully in this way

  • Site visit

  • Report tick list. (Can be manufacturers or suppliers own format)

  • Observations & conclusion.

The Arbitration Service

Both parties must agree to work with the independent arbitration method. This service is usually for the rarer occasions when a major dispute is unresolved. Whilst independent arbitration conclusions are not legally binding, it is intended that arbitration will avoid costly legal actions.

  • Site visit

  • Review of both parties technical or field reports

  • Interviews with both parties

  • Full report

Expert Witness Service

An arbitration report can be used as part of either parties evidence should matters proceed to the unfortunate and lengthy legal process. Additionally, we will offer,

  • Expert Evidence in Chief, Rebuttals, Notes

  • Attendance for Examination & Cross Examination