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OVERVIEW OF ONLINE COMPUTER SERVICESONLINE COMPUTER SERVICES OFFEREDSECURITY & PRIVACY

For 'General' Frequently Asked Questions, click here.
For 'DLL' Frequently Asked Questions, click here.
For 'Virus Removal' Frequently Asked Questions, click here.
For 'Spyware Removal' Frequently Asked Questions, click here.

General Frequently Asked Questions

Q.
How do I know that my credit card information is safe with PC S.O.S.?

A.

So that we concentrate on what we do best - fixing computers - we've outsourced credit card processing and billing to PayPal which is a world leader in online credit card processing.  Your financial transaction is conducted via 128 bit SSL secure Web connection directly between you, your Bank, and PayPal.  No credit card information will be handled over this website!  This removes your concerns (and ours) regarding the security of credit card numbers after the transaction.

PayPal is one of the most trusted names in online credit card processing and they have been successfully processing online payments since 1996.  PayPal holds VeriSign and WebTrust certificates.


Q.

How do I know that I can trust PC S.O.S. products / services?

A.
It certainly is hard to get good help these days!  PC S.O.S. experts are Microsoft, CISCO and A+ certified and know computers inside out.  Whether it be virus help, a 'dll' problem or spyware removal, our products and services are rigorously tested and re-tested before they are posted.  If for any reason you are not completely satisfied with the product or service you purchased, we will refund the full amount provided that we are unable to successfully address the problem.

Q.
What services does PC S.O.S. offer?
A.
Please refer to our SERVICES page.

Q.
What is Screen Sharing?
A.
Screen Sharing (with your prior permission) gives our experts access to your Computer.  It basically puts the expert in control of your computer screen as if that expert was sitting right beside you.  Our experts will notify whether such a session is necessary and will agree with you a schedule for that session.

Q.
Can you resolve problems by emailing me?
A.
Sure.  If your problem is not overly complicated, it's practical to email you the solution.

Q.
Can I use the downloaded file on more than one computer?
A.
No. The posted downloads are intended for single PC use.

Q.
Why do I get an email form when I click the chat button?
A.
An email form (instead of a chat window) appears when experts are unavailable at that particular instant.  They could be attending to somebody else's computer problem, or have gone home for the day.  In any case, if you leave a message on the same email form, an expert will get back to you within 12 to 24 hours.

Q.
Why should I pay for your products when I can find them for free on the Internet?
A.
Good question.  With over 6 billion websites, the Internet is the most comprehensive, most confusing resource known to the human race.  You can pretty much find information on how to build a nuclear bomb if you wanted to, the problem is you will probably find 63 different versions.  Although dlls, viruses, spyware, ... are less complicated than nuclear bombs, the same applies here.  You will find 100's if not 1000's of posts telling you how to fix your computer problem, but which one you chose can mean the difference between fixing the problem and a complete reformat of your entire system!  Unless you are a qualified computer technician, we suggest that you stick to reliable sources such as PC S.O.S. .

Furthermore, there are numerous sites spreading malicious programs such as viruses, trojans and keloggers, disguised as legitimate files.

Other sites post 'use at your own risk' files donated to them by other users, some of which are actually hackers who write programs to look like 'dll' files, where in actuality they are malicious programs that allow the hackers to take control of your PC.


Q.
Does PC S.O.S. provide support for MAC computers?
A.
Unfortunately not.  At the moment, we can only provide support for Windows platforms.  We do plan to provide MAC support sometime in the near future.

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DLL Frequently Asked Questions

Q.
I'm missing a 'dll' file, what can you do for me?
A.
As long as you are using Windows 95, 98 or ME AND the missing dll file is listed here, all you need to do is complete the payment here and download the DLL AutoFix.  Once the AutoFix is downloaded, simply right-click on it and choose Open.  The AutoFix will then perform several system checks and undertake the proper steps to fix the problem.

Q.
I'm using Windows XP. Do your AutoFix files work for Windows XP?
A.
No. Our DLL AutoFix files only work for Windows 95, 98 & ME.  We are still in the process of developing and testing AutoFix  Files for Windows NT, 2000 and XP.

Q.
I'm not sure which file I need, can you please help?
A.
Certainly! Click here and fill out the appropriate form.

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>> proceed to DLL Page

Virus Removal Frequently Asked Questions

Q.
I've tried several virus removal products and I still cannot get rid of the virus.  How do I know that your virus remover will completely remove the virus from my computer?
A.
PC S.O.S. virus removers are specifically designed to remove those stubborn, hard to get rid of viruses.  Once a remover is run, it will perform a rigorous and thorough scan of your system to ensure that the virus is completely eradicated.  Unlike other programs, our removers are designed in a way to 'fool' the viruses which have the capability to block antivirus programs.  For details, click here.

Q.
Will the remover block out future viruses?
A.
No.  PC S.O.S. removers are not antivirus programs.  They are post-fact removers which means they help you remove the virus after it has already infected your computer.  In most cases, people downloading the removers already have antivirus programs on their machines, but they forgot to update their virus libraries and therefore they got hit by the virus.  Once the virus gets on a computer, it basically puts up checks systems to block antivirus programs from running or updating properly. Note that PC S.O.S. remover have ways of getting around the virus' ability to block antivirus programs.

Q.
I have been hit by a virus and many of my programs are now disabled. Can you remover help?
A.
Yes indeed!  As long as you are able to start up the infected PC to Windows, the remover will do its job.

Q.
Can I download the remover to one computer then transfer it to another infected computer?
A.
Yes you can, but the infected computer has to be able to start to Windows (not just DOS).

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>> proceed to Virus Removal Page

Spyware Removal Frequently Asked Questions

Q.
I've read about anti-spyware programs that implant their own spyware once they delete others.  Does PC S.O.S. do anything similar?
A.
Absolutely not!  PC S.O.S. spyware removers DO NOT contain any spyware, adware, malware or any other hidden programs whatsoever.  Our programs are strictly there to successfully remove all components of the spyware and that's all.

Q.
PC S.O.S. Lop Remover seems to be the only remover that can successfully remove LOP.  Is this just a coincidence or is PC S.O.S. affiliated with the people behind LOP?
A.
Absolutely and Categorically not!  PC S.O.S. is not affiliated with any groups known to develop spyware, adware or malware.  It is hard work and research that makes PC S.O.S. so successful at removing LOP.  LOP comes in many variants and modifies the computer settings in so many ways which makes it so hard to get rid of.  However, our LOP remover as well as SUPERAntiSpyware are both capable of completely removing this menace.

Q.
There are many free posted solutions on the net on how to get rid of spyware.  Why should I download your remover?
A.
Please click here for detailed answer.

Q.
What is SUPERAntiSpyware?
A.
SUPERAntiSpyware is the full-fledged spyware detection & removal program by PC S.O.S..  Whereas the single removers target and remove a single spyware, SUPERAntiSpyware detects and removes over 90 of the most common and notorious spyware programs.

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>> proceed to Spyware Removal Page

 

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