Refund Policy:

DLL fix refunds will be issued if the download does not completely resolve the error AND PC S.O.S. follow-up support is unable to assist.  However, before a refund can be issued, the User has to undertake the following:

1-      Contact PC S.O.S. and discuss the problem (simply visit http://www.pcsos.us/ and click on Help)

2-      Await PC S.O.S. reply (2 to 24 hours)

3-      Implement PC S.O.S. suggestions

Refunds will not be issued on the basis of:

1-      User loses Internet connection or is unable to download.  Note that PC S.O.S. will re-issue download link as soon as User contacts PC S.O.S. explaining that Internet connection was lost.

2-      User decides download is no longer needed.