> > HOW TO HELP YOUR INFORMATION SYSTEMS SUPPORT STAFF > > > > 1. Don't write anything down. Ever. We can play back the error messages > > from here. > > 2. When an I.T. person says he's coming right over, go for coffee. It's > > nothing for us to remember 3,000 screen saver passwords. > > 3. When you call us to have your computer moved, be sure to leave it > > buried under half a ton of postcards, baby pictures, stuffed animals, > > dried flowers, bowling trophies and Popsicle art. We don't have a life, > > and we find it deeply moving to catch a fleeting glimpse of yours. > > 4. When you're getting a NO DIAL TONE message at home, call computer > > support. We can fix your line from here. > > 5. When you get a message about a hard disk controller failure, and > > then you reboot and it looks okay, don't call I.T. support. We'd much > > rather troubleshoot it when it's dead as a doornail. > > 6. When the printer won't print, re-send the job at least 20 times. > > Print jobs frequently get sucked into black holes. When the printer > still > > won't print after 20 tries, send the job to all 68 printers in the > branch. > > One of them is bound to work. > > 7. When an I.T. person is eating lunch, walk right in and spill your > > guts right out. We exist only to serve. > > 8. When you have an I.T. person fixing your computer at a quarter past > > noon, eat your lunch in his face. We function better when slightly > dizzy. > > 9. Don't learn the proper name for anything technical. We know exactly > > what you mean by "my thingy's outta whack". > > 10. When you call an I.T. person's direct line, press 5 to skip the > > bilingual greeting that says he's out of town for a week, record your > > message and wait exactly 24 hours before you send an email straight to > the > > director because no one ever returned your call. You're entitled to > common > > courtesy. > > 11. When you need to change the toner cartridge, call I.T. support. > > Changing a toner cartridge is an extremely complex task, and > > Hewlett-Packard recommends that it be performed only by a professional > > engineer with a master's degree in nuclear physics. > > 12. When something's the matter with your computer, ask your > secretary > > to call the help desk. We enjoy the challenge of having to deal with a > > third party who doesn't know jack shit about the problem. > > 13. When your eyes fall on the family pictures on an I.T. person's > desk, > > exclaim in a flabbergasted tone of voice: "YOU have a child?!?" We need > to > > be reminded of how lucky we were to ever have got laid. > > 14. When you bump into an I.T. person at the grocery store on a > > Saturday, ask a computer question. We do weekends. > > 15. If you need to buy a computer for your daughter in college, feel > > free to pick our brains while we're taking a leak. We're good at talking > > shop when peeing. > > 16. If you curse every morning when you start to type your password > and > > the Virus Shield splash screen pops up in your face, disable the Virus > > Shield. Again, this is just like real life: if you don't like condoms, > > just don't use them, that's all. > > 17. When you see an I.T. person having a beer with a member of the > > opposite sex on a Friday night, walk right up to them and ask a computer > > question. We don't do dating; the reason why we have that horny look on > > our faces is because we're discussing the new Intel processor. > > 18. When an I.T. person gets on the elevator pushing $15,000 worth > of > > computer equipment on a cart, ask in a very loud voice: "Good grief, you > > take the elevator to go DOWN one floor?!?" That's another one that > cracks > > us up no end. > > 19. Don't ever thank us. We're getting paid for this. > > 20. We don't really believe that you're a bunch of ungrateful > twits... > > It hurts our feelings that you could even think such a thing. We wish to > > express our deepest gratitude to the hundreds of clueless losers > portrayed > > herein, without whom none of this would have been remotely possible. > > > > >