Teasmaid After Sales Support:

If you are having trouble operating your teasmaid;
Firstly, read your instruction leaflet carefully and If you are still having problems please contact us and we will endeavor to solve your problem ASAP.

If you have lost your instruction leaflet;
Click Here! to download the teasmaid Instruction Booklet.

If you believe your teasmaid is faulty;
If you have had the teasmaid less than 2 years then it is covered by the warranty and should be returned to the place of purchase. Please note that smashed teapots are not covered by the warranty.
If you have had the teasmaid for over 2 years we offer a repair service. For more information on this service please contact us.

If you require a replacement Teapot, removeable Plastic Tray or other spares;
Replacement Teapot's and Tray's can be purchased from us at a cost of £17.04 for the Teapot and £14.04 for the Tray (including shipping & VAT). To order; download the 'Spares & Accessories Mail Order Form', complete the form and post it to us with a cheque made payable to 'RBC ELECTRONICS LTD.'.

 >Download Spares & Accessories Mail Order Form <

NOTE: If you have any problems with the downloads try {RIGHT CLICK}"SAVE TARGET AS" to download.

Service & Repair Agents;
If your teasmaid is out of warranty and requires servicing or repair the following companies offer their services:
 

RBC Electronics Ltd.
Service Dept.
Rembrandt Business Centre
Robian Way
Swadlincote
Derbyshire
DE11 9DH
Tel: 01283 223232
Fax: 01283 223228

Hawkins Electrical
Market Street
Penkridge
Staffordshire
ST19 5DH
Tel: 01785 714956
Fax: 01785 714057
E-mail: gordonhawkins@freeuk.com
Web: www.gordonhawkins.freeuk.com
 

IMPORTANT: If you send your teasmaid by courrier or post DO NOT include the Teapot or Plastic Tray.

You can contact our teasmaid Department on: 01283 223232 or E-mail: mail@rbcelectronics.co.uk