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Career
Ambition |
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My
experience
working as an IT Analyst, combined with my interest in
technical developments, leads me towards a career in management
within the IT sector.
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Education |
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Aston
University
www.abs.aston.ac.uk |
Birmingham |
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2004 |
BSc (Hons) Business Computing & IT (2:1) |
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Including Knowledge Based Systems, Advanced Spreadsheet Systems,
Simulation, as well as Management Consultancy and IT Law modules.
Research project
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'Collaborative working in a geographically dispersed environment: Problems
of a transnational team'
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1993-2000 |
City
Technology
College
www.kingshurst.ac.uk |
Birmingham |
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2000 |
International
Baccalaureate Diploma |
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33 Points – Biology,
Business, English, German, Geography, Mathematics & Theory of Knowledge
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1998 |
GNVQs |
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Intermediate Art & Design |
Pass with Merit |
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Intermediate Science |
Pass with Merit |
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1998 |
GCSEs |
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8 – All grade band A* - C, including English & Maths |
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1996 |
AEB Business |
- 85%, Pass with Merit |
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AEB Geography |
- 80%, Pass with Merit |
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Skills |
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My positions to date have
given me experience of working under pressure and have enabled me to develop
strong communication, prioritisation and time-management skills.
Computing:
Experience of using Lotus Notes R6 databases & the Microsoft Office suite,
including support & development aspects. I also have experience of using
Microsoft Frontpage, Project and Visio as well as various Adobe products,
Decision Explorer, SIMUL8, iOpus & Xpert Rule. I also have experience of
working with multiple versions of Windows as well as AS400 environments. |
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Work
Experience |
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PricewaterhouseCoopers
www.pwc.com |
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Oct 2005 - |
Business Operations Analyst |
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Working within the
Operations Technology Group, I am responsible for overseeing a broad range
of PwC's HR systems at both a functional & technical level.
I am also
responsible for writing requirements documentation, functional
specifications and for managing the UAT cycles ready for application
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Domestic & General Plc
www.domgen.com |
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2003 - 2005 |
Test Analyst |
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This
role involved testing IT applications/systems before they go live to ensure that
they meet the business requirements and do not affect existing systems.
This involved all
aspects of UAT – from preparing test plans for sign off, scripting and
testing, to training and implementation of the new system/application.
Some of the projects I worked on included the implementation of BACSTEL-IP software, an
online registration site for Barclaycard and an
extranet application for use by retailers across Europe.
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GlaxoSmithKline
www.gsk.com |
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2002 - 2003 |
IT Support Analyst (2nd Level) |
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This was my placement as
part of my sandwich degree. I was responsible for dealing with technical
escalations from the company helpdesk on core office applications which
required good analytical skills.
I was also responsible
for completing the Call Trend Report which analyses problems and identifies
trends. I worked on various projects including software pilots/testing,
server consolidation and had some of my solutions submitted to the company's
Knowledge Base.
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Aston
University
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Summer 2002 |
Desktop Publishing |
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Aston University offered
me some design work after seeing some of my coursework. I produced several
designs for MSc brochures based on the design brief, finalised the design
and liaised with the printers to get the brochure produced.
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Training Courses |
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ITIL
Foundation course
EARS/KnowHow
Overview (CapGemini)
PeopleCube Overview
Influencing
& Persuading
BACSTEL-IP User & Admin Training
User
Acceptance Testing
Software Testing Overview
Office & Windows XP Technical
Overview
Lotus Notes – Tips &
Tricks
Lotus Notes – Beyond The
Basics
European Computer Driving
License |
March
2006
March
2006
October
2005
August
2005
June 2005
December 2004
September 2004
October 2002
September 2002
July 2002
December 2000 |
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