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Evans Customer Service: the real meaning of 'retail therapy'
Everything we do at Evans starts and ends with our customers. After
all, we're all a group of women who love shopping, so we know exactly what we
want from 'retail therapy'!
This 'being the customer' philosophy is what makes our sales advisors
special. These confident, energised women are armed with in-depth professional
and a personal passion for fashion. And, even more importantly in a retailer
renowned for its fit-to-flatter expertise, they have an intuitive understanding
of our customers' view on body image. Specially developed training makes the
most of this natural empathy.
Fit to Flatter
Evans has special expertise in designing, fitting and styling the
latest fashions to flatter curvy woman.
Our expertise is gained by holding fit to flatter training sessions
for every sales advisor. As well as providing a tool kit detailing which styles
best suit which body shape. This exciting new programme is all about doing
everything possible to help our customers choose the most flattering styles,
colours and accessories, with particular attention at the fitting room.
Style Consultants
We also now have Style Consultants in 20 stores nationwide. Dedicated
to helping customers feel more confident about fashion, they offer a free
one-to-one personal styling service. |