Dear Browser,

Thank you for finding the Torkington Park Veterinary Centre website. We would like to welcome
you and take this opportunity to introduce the staff and services provided for the welfare of your
pets.

THE PRACTICE;
There has been a successful veterinary practice here since the 1960's, with the current
owners Andrew and Gillian Gray taking over the helm from Pippa Walker in April 2006.
Our other full time vet is Nichola Crummack, and we have one part time vet Bob Ruberry.
The team of support staff includes two receptionists Kylie Sanders and Alex Edwards, three qualified
veterinary nurses Lisa Jackson, Victoria Gajewski and Pam Buckley (Vicky and Pam part time), one
trainee veterinary nurse Vicki Brownridge and Diane Robinson our practice manager.
Torkington Park Veterinary Centre is a veterinary nurse training practice, and is accredited with
tier 2 of the RCVS Practice standards scheme. As such, we are required to meet very high
standards, which is reflected in the quality of care given. As pet owners ourselves, we
appreciate the need for this to be carried out in a friendly, caring and compassionate manner.

FACILITIES;
We take pride in the fact that we are able to perform most procedures here at the surgery. To be
able to do this the practice owns an array of excellent equipment including: - new x-ray facilities,
up to date dentistry equipment, on site laboratory, modern operating theatre and a variety of
warm, cosy kennelling areas designed to provide your pet with a safe, comfortable stay.

NURSE CLINICS;
Complementing our veterinary consultations, our nursing staff are happy to provide information
and help with such topics as worming and flea treatments, nutrition and weight control,
microchip implantation, dental care, socialisation of puppies and kittens, neutering, nail
trimming, grooming and care of the older pet. Many of these are free of charge.

INSURANCE;
Pet insurance is increasingly important in reducing worry about any compromises on veterinary
care. We do feel it is an important consideration since advances in diagnostic and surgical
techniques and treatments available are leading to increasing costs, particularly when referrals
to specialists are required. Our Pet Insurance Advisers, Kylie and Alex are happy to discuss pet
insurance and help you find a policy that suits your needs.

HOME VISITS;
Whilst the practice can arrange home visits, we feel that in most cases it is in the animal's best
interests to attend the surgery. We have found from experience that we can carry out a more
thorough examination at the surgery and many pets are less stressed here, rather than having
'their territory' invaded at home.
If you have difficulty with transport, handling your pet or are worried that your pet is too sick to
move please telephone the surgery for advice.

REPEAT PRESCRIPTIONS;
If requesting repeat medications from the surgery, we would ask for at least 24 hours notice
wherever possible. This enables us to ensure that we have your pet's medicines available and
reduces the risk of you running out.
In order to comply with strict dispensing laws, we must examine your pet every 6 months when
on regular medication. Also where a licensed veterinary product has become available we must
use this version despite any cost implications. We do provide this check at a reduced consultation
rate, and in the case of flea and worming preparations, we provide a free nurse consultation.

FEES;
Veterinary practices are governed by specific regulations on dispensing for animals, but we
always aim to provide the best, most effective drugs available. We also have the use of our own
modern, up to date equipment, and regularly attend training courses, but as you can appreciate
all this comes at a cost.
We ask that all fees are paid at the time of treatment and accept all forms of payment including
most credit cards. We are also able to take payment over the telephone if you wish to pre-pay
for items ordered.
We are happy to discuss estimated costs for any treatments and services.

OPENING HOURS AND OUT OF HOURS EMERGENCY PROVISION;
Consultations are by appointment only so please telephone for an appointment. We will always
see your pet at short notice in urgent cases.

Consultations-
MONDAY – FRIDAY     9.00 – 11.00 am      1.00 – 2.30 pm       4.30 – 6.45 pm
SATURDAY                   9.00 am – 12.30 pm
SUNDAY                      11.00 am.  Special cases only.

Reception is open-
MONDAY – FRIDAY     8.30 am – 7.00 pm
SATURDAY                   9.00 am – 1.00 pm

Early drop off for surgical patients weekdays from 8.00 am.

If you have an emergency or are worried about your pet between 7.00 pm and 8.30 am, please
telephone the normal number 0161-483-1794. Details will be given for contacting A+E VETS in
Cheadle Hulme who are the dedicated out of hours service we use for such urgent cases, thus
removing the worry of "waking the vet" out of hours.

FINALLY;
We hope that most routine questions have been answered here, but if you have any further
queries, please do not hesitate to telephone or call in to the surgery and we will be pleased to
discuss these with you. Our email address is torkyparkvets@tiscali.co.uk if a reply is not urgent.
Once again thank you for choosing Torkington Park Veterinary Centre and we look forward to
meeting you and your pets and hopefully helping you to enjoy many happy times together.

Yours sincerely

All The Team At Torkington Park Veterinary Centre.

Our number again is 0161-483-1794

home