Questions & Answers: Bugs, Errors and Messages.

Q7: How do I get it working when it is locked up with a frozen picture?
Q17: I recieve duplicated channels from two transmitters but the Humax puts the stronger channel in the 800's and the weak channels in the correct place.
Q18: New box switches itself off at midnight.
Q24: What is the point in contacting Humax when many other people have the same problem?
Q30: In the date box on the RECORDED PROGRAMME screen for one recording there is an unusual icon for which I can find no reference in the manual. It is a yellow box, overlaid at the bottom left hand side with a green oval. Inside the oval is a white rectangle
Q39: "channel viewing restricted by recording" message is displayed.
Q48: Problem when recording channels from ITV and Channel 4 (Multiplex 2).
Q51: Clock time is incorrect?
Q53: Box won’t boot/ Micom software explained.
Q55: My box is regularly locking up.
Q66: What do I do when told to reset to the factory defaults?
Q68: Why can’t I view a third channel while recording two?
Q69: EPG is blank when the machine is first switched on and slow to populate.
Q70: Timeslipped program jumps to live broadcast (and dumps buffer) when a scheduled recording of the same program ends.
Q71: Recordings with no sound (replicable fault).
Q72: RF passthrough signal corrupted for 7 seconds when 9200 put in standby.
Q73: Optical Out connection does not work with MP3s.
Q74: Where can I get help?
Q80: Lost all the recorded programmes from hard disk although the Hard Disk space is still shown as used. Powering off and a factory reset does not recover them.
Q81: ‘Standby’ acting strangely. EPG stays populated. Box comes out of ‘Standby’ without delay. Does not go into proper standby mode when asked. Hard Drive keeps spinning. False message in response to some commands says ‘Cannot do the requested action while recording’.
Q82: TV Picture goes black for 3 seconds if a recording starts.
Q84: Episodes of stuff reaching the end of a weekly series take the name and date of whatever is being broadcast in that time slot the week after.
Q86: Icons missing and/or games icon in the main menu. No access no recorded programmes.